Delete your ClubHop account

ClubHop (Pty) Ltd (Registration Number 2026/513029/07) gives every member the right to delete their account and associated personal information. You can do this in two ways.

1. In the app (fastest)

Open the ClubHop app and go to Account → Delete Account, then confirm. This immediately deactivates your account and starts a 30-day reversible window; after that window your personal identifiers are permanently deleted.

2. By email request

If you can't access the app, email support@clubhop.co.za from the email address registered to your account, with the subject line "Delete my account". To protect you, we verify the request against your registered email before actioning it. We action verified requests within 30 (thirty) business days.

3. What is deleted, and what we must keep

We permanently delete or irreversibly anonymise your personal identifiers — your name, email address, phone number, date of birth, gender and profile details.

In accordance with South African law (including POPIA Section 14 and SARS record-keeping requirements), we retain a limited set of de-identified transaction and financial records (such as amounts, dates and references, stripped of personal identifiers) for the statutory retention period, for tax, accounting, fraud-prevention and dispute-resolution purposes. These records can no longer be linked back to you.

4. Timing

In-app deletions begin immediately and complete after the 30-day reversible window. Email requests are actioned within 30 business days of verification. Once complete, the deletion is permanent and cannot be undone.

Questions about your data can be sent to our Information Officer at privacy@clubhop.co.za.